Refund policy
Modus Furniture International sells to furniture retailers, designers and approved trade accounts. This policy covers orders placed with Modus by trade accounts, including orders on modusfurniture.com.
Bought Modus furniture from a store? Please contact the retailer where you purchased it. Returns, exchanges and warranty claims for retail purchases are handled by the retailer. See our Limited Warranty.
Return authorization
Returns of non-defective merchandise must be authorized by Modus before they ship. Contact your customer service representative within 30 days of delivery to request a return authorization (RA). Merchandise sent back without an RA will not be accepted.
Authorized returns must be unused, unassembled and in the original cartons and packaging, and may be subject to a restocking fee. Return freight is paid by the buyer. Ship authorized returns to:
Modus Furniture Distribution Center
11751 Cabernet Dr.
Fontana, CA 92337
Damages and shortages
Inspect every order at pickup or delivery, and note any shortage or damage on the bill of lading or delivery receipt before signing. Damages and shortages not noted at pickup or delivery are not eligible for return, replacement or credit. Concealed damage found after delivery must be reported within 5 business days, with photos.
Defective or incorrect items
Contact us right away if an item is defective or you received the wrong item. Send photos and your order number so we can evaluate the issue and make it right. Defects in material and workmanship are covered by our Limited Warranty.
Non-returnable items
Special orders and custom items cannot be returned unless defective.
Cancellations
Orders can be cancelled without charge before they ship. Freight charges are non-refundable once an order has shipped.
Credits and refunds
We will let you know once we have received and inspected your return. Approved returns are credited to your trade account; orders paid by credit card are refunded to the original card within 10 business days.
Questions
Contact us or call customer service at (310) 827-5622, 7:30 AM to 4:30 PM Pacific, Monday through Friday.